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Customers are responsible of choosing their pieces of clothe according to size, color, preferences and comfort, as well as to timely become aware at EVITA Espacio Moda (Fashion Setting) about the product use, cleanliness and maintenance, thus being responsible of such procedures. Modifying or mending a piece of clothes ordered by customers makes any further change or purchase annulment impossible.
Changes:
Changes shall only be done by handing it the suitable sales receipt, as it is stated under the law, and within 10 days after the purchase. The change price will be the one that had been actually stated as payment in the receipt. For a smoother assistance, we suggest to do it from Mondays to Fridays.
Purchase Annulment:
To revoke or annul a purchase: customers must hand in their purchase receipt and National Identification Card with the purpose of generating the suitable credit note, within 10 days of the issuing of such receipt. The product has to be returned in similar conditions as it had been bought (display and packaging).
Warranty is valid within 100 days after the purchase date, except those pieces that show imperfections that are not due to the product itself, to its usage or because of improper cleaning procedures, or due to natural wear out. Warranty consists on the following: a) Free repair or mending, b) Replacement, c) Special discount - 1% per each day of available warranty - for the purchase of a different product.
In the case of those annulments carried out after 90 days of the purchase, the Value Aggregate Tax of the purchase shall not be returned by the corresponding fiscal institution to the customer, which means that just the net value of the purchase will be refunded (VAT Law, Article Nº 70).
REFERENCES REGARDING PRODUCT USAGE
Leather products and shoes:
Due to their organic nature, they should not be exposed to humidity, otherwise its appearance will get impaired. Therefore, those leather products that have been damaged due to the above reason. Creasing and stretching are normal in the case of both some pieces of clothes and shoes or boots, since these make the expected comfort for this kind of material possible. Heels, heelpieces, dying, gluing and any type of maintenance related conditions shall be the customer’s charge at the shoe repair shop he/she may choose.
Natural Fibers:
Due to their organic nature, they are likely to undergo some creasing. So, such creases are not considered as imperfection subjected to warranty. This characteristic makes the expected comfort possible.
Raincoats and Winter Coats/Ski Jackets:
They have to be washed and dried at ambient temperature, otherwise they may shrink. Those pieces of clothes made of synthetic materials featuring combined lining and interlining must only be dry cleaned. Problems that may arise due to improper washing or drying processes are not subjected to any warranty.
Fantasy-type clothing:
Because of their waterproof properties of their fabrics, they may show inside condensation problems. This is not a defect subjected to warranty. In such a case, we suggest to wear this piece of clothes with little heavy clothing and to unbutton or unfasten it, if possible, thus letting body evaporation smoothly flow out.
Synthetic Fibers:
Unlike jewels, color and brightness fading, as well as some scratching turn out to be normal, and is not understand as a product defect.